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Other Questions & Comments
  • I just purchased the standard version of Stand Up and I would like to move the content into iTunes. Can you guide me through the process?

    Please follow the instructions below in order to move your content into iTunes and/or onto an iPod:

    If you have a Mac computer you can copy the songs using your iTunes Player as you would normally do.

    If you have a PC, place the CD into your computer and allow the CD to automatically start. If the CD does not automatically start, open your Windows Explorer, locate the drive letter for your CD drive and double-click on the LaunchCD.exe file located on your CD.

    Once the application has been launched and the End User License Agreement has been accepted, you can select the Copy Songs button on the top menu.

    Follow the instructions to copy the secure Windows Media Files (WMA) to your PC. Make a note of where you are copying the songs to -- you will need to get to these secure Windows Media Files in the next steps.

    Once the WMA files are on your PC you can open and listen to the songs with Windows Media Player 9.0 or higher. You may also play them in any compatible player that can play secure Windows Media files, such as MusicMatch, RealPlayer, and Winamp, but it will require that you obtain a license to do so. To obtain this license, from the Welcome Screen of the user interface, click on the link below the album art that says If your music does not play in your preferred player, click here. Follow the instructions to download the alternate license.

    Using Windows Media Player only, you can then burn the songs to a CD. Please note that in order to burn the files, you need to upgrade to or already have Windows Media Player 9 or greater.

    Once the CD has been burned, place the copied CD back into your computer and open iTunes. iTunes can now rip the songs as you would a normal CD.

    Please note an easier and more acceptable solution requires cooperation from Apple, who we have already reached out to in hopes of addressing this issue. To help speed this effort, we ask that you use the following link to contact Apple and ask them to provide a solution that would easily allow you to move content from protected CDs into iTunes or onto your iPod rather than having to go through the additional steps above.
  • How do I contact you?

    Our Customer Service Center is open from 9am to Midnight, Monday through Thursday and Friday from 9am to 8pm EST.

    Should you have any questions regarding your merchandise order, please call us toll-free at 877-687-4277. If you are calling from outside the United States, please contact us at: 001-949-333-4820 .

    Our mailing address is as follows:

    Customer Service

    PO Box 880

    Crozet, VA 22932

  • Review Guidelines

    We value your feedback.

    When writing your review, please follow these guidelines:

    • Use the product before reviewing it

    • Focus on the product and provide details about why you liked or disliked the product

    Avoid the following. We may not post your review if it contains:

    • Inappropriate language and attitude (profanity, obscenities, or spiteful comments)

    • Comments on other reviews

    • References to other products, companies and websites

    • Personal information such as email addresses, phone numbers, URLs

    We will only use your email to notify you in regards to your submission.

    Display Name will appear with your review. To protect your privacy, please do not use your real name.

    By posting, you give us rights to use and post your uploaded review on any media including other websites, social media sites, and other marketing materials.

    If you would like to share feedback with us about product selection, pricing, delivery or other customer service issues, please contact us directly.
  • How do I unsubscribe from an email list?

    You can unsubscribe from the mailing lists by locating the 'unsubscribe' link located at the bottom of the newsletter or promotional email. You are automatically removed from that mailing list with no further actions required.

    If you continue to receive unwanted electronic mailings, please reply and change the subject line to "REMOVE." We will make sure your information is removed from all mailing lists.
  • How do I retrieve or reset my password?

    You will find the reset and change password options listed after you click on "log in."

    Click on the "Forgot password" link which is listed beneath the username/password fields. Enter your email address. Your new password will be emailed to you once this process is completed.

    You can follow this same process if you wish to reset your password. Simply click on the "Change Password" link instead.

    The new password you will receive is case sensitive.
  • Where can I find DMB set lists?

    You can view Dave Matthews Band setlists at the following links:

    2003 through the present:

    1991 through 2005 (Including the Gorge):
  • What happened to the payment information I had stored on your site?

    Protecting your cardholder data is our top priority. That’s why we store all your information in secure databases. This greatly reduces the risk of fraud by removing confidential credit card information from the payment network.

    If you have an account, please re-enter your payment information on the Account page, or during the checkout process.

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