I have an error with my Digital Download, what can I do to fix it?
Please try the following steps if you encounter an error with your
- Temporary disable any pop-up blockers in your browser.
- Clear your browser history and cookies.
Please contact our customer care team if you are still encountering
issues after following these steps.
Can I use iTunes to play my download products?
iTunes can be used to play any MP3 file and WAV file. FLAC files must be converted to WAV or MP3 before iTunes can play them.
What do I receive when I purchase a Digital Download?
After completing the purchase process you may download the entire product in the format you've chosen. Individual files are not available as separate purchases - you may only purchase products in their entirety. Certain products may have printable PDF files for CD labels, booklets and tray inlays. You will need the free Adobe Acrobat Reader to access PDF files.
How do I play/convert FLAC files?
The FLAC format is a lossless compression format for WAV files. Most customers decode the FLAC files into WAV files and burn them to CD using a free program.
Can I make copies of the product downloads?
You may only copy the files you download onto CDs or other devices for personal use. Copies are strictly for your own use and you may not make additional copies for other people. Copying for others is a violation of federal and state copyright laws.
How do I access digital downloads purchased through the DMB Warehouse (Fan Club) store?
Please make sure you are logged in to the Warehouse before clicking on the download link in your confirmation email.
Logged Into Warehouse - You will be taken directly to your download page. Once there, you can being the download process.
Not Logged Into Warehouse - You will be taken to the Warehouse login page where you must login before starting the download process.
Click on the Store link at the top of the Warehouse home page if you are still unable to access your download page. The DMB Warehouse store will open in a new window. Make sure you are logged in to the store using the email address and password you used to place your order.
You can then click on "My Downloads"near the top of the page to access your download.
Please email firstname.lastname@example.org
if you need further assistance.
How do I watch my VIDEO download?
You may watch your video download using any player that supports the MP4 file format. MP4 files can be opened by using Windows Media Player on a Windows computer, or QuickTime on a Mac computer. Simply double-click the file and let your computer decide which default application will open it.
Can you provide lyrics to a song?
While we do not provide lyrics for songs, there are many websites that can help you. We suggest you perform a quick web search using the song title and artist name in the search query field: "song title artist name".
Please note, we are not responsible for content on third-party websites.
How do I burn product downloads to CD?
If you have access to a CD player that can play MP3 files, all you need
to do is create a data CD of the MP3 files in the proper product order
and play it in your CD player. However, many CD players cannot play MP3
files from a data CD. Therefore, you will need to burn an audio CD from
the MP3 files. Most CD burning software allows you to burn MP3 files as
audio discs directly. Older software may require you to convert the MP3
files to WAV files manually. On live performance products, make sure to
burn the audio CD with the Disc-At-Once (DAO) option turned on or set
number of seconds between tracks to ZERO to avoid any two second gaps
between tracks on your CDs.
Using the appropriate software for your operating system, uncompress
each of the FLAC files into WAV files. The WAV files are what you will
need to burn an audio CD that can be played on most CD players. Keep in
mind that not all CD burning software can burn WAV files. Be sure to
check compatibility with your software. After the WAV files are
extracted, burn them in your favorite CD burning application. Using the
appropriate software for your operating system, uncompress each of the
FLAC files into WAV files. The WAV files are what you will need to burn
an audio CD that can be played on most CD players. Keep in mind that
not all CD burning software can burn WAV files. Be sure to check
compatibility with your software. After the WAV files are extracted,
burn them in your favorite CD burning application. For live performance
products use the Disc-At-Once (DAO) option to avoid any two-second gaps
between tracks on your CDs.
If you have access to a CD burner that supports writable or re-writable
CDs then you can easily burn downloads to a CD using Windows Media
Player, or other audio applications that support Windows Media files.
Can I use a dial-up modem to access my download purchase?
You can download products through either a dial-up modem or high-speed
internet. However, downloading over dial-up modem is extremely slow and
we do not recommend it. Therefore, we recommend downloading through
high-speed internet access.
Please be patient when downloading and wait for the process to begin.
If you click the download button multiple times the system may believe
that you have successfully downloaded the content and report that you
have exceeded your download limit. Please reach out to our customer
care team should you experience this issue.
How do I remove gaps from an MP3 format live show?
Files encoded in the MP3 format have gaps between each individual track. Newer versions of iTunes (iTunes 7 and above) minimize these gaps. You can also adjust the Crossfade Playback setting in iTunes to reduce these gaps. Refer to the iTunes support website for more details.
What are the system requirements for enjoying product downloads?
- Windows 98SE or later
- 128 MB RAM
- 10 GB Hard Drive (a larger hard drive is optimal)
- Pentium III 750MHz or faster (or equivalent)
- Cable Modem or DSL
- Internet Explorer 5.5 or Mozilla Firefox and Safari
- Windows Media Player
- Mac OS X (10.2) or later
- 128 MB RAM
- 10GB Hard Drive (a larger hard drive is optimal)
- Cable Modem or DSL
We highly recommend using high-speed internet access for file downloads.
Can I copy products onto my portable player?
MP3 files may be freely transferred onto your favorite portable device. FLAC files have to be uncompressed and converted into other file types to be playable on a portable player. Use the software that came with your portable player to copy files onto your player.
Other Questions & Comments