I pre-ordered this and when it arrived (Thanksgiving weekend), there was one page that was missing...my own birth month! I dropped an email to Customer service & they sent a replacement to me so quickly that I hadn't even returned the one I had yet! No hassle, no worries! Now about the calendar -- it's printed beautifully on heavyweight, quality paper & absolutely jam-packed with great photography that we all know and love. Every band member shines! My solid go to calendar every year!